It's what's different about your car.

Online Return Policy


Within 30 days of receipt of your shipment, you may return any new, unused / unaltered item for a full refund. The actual shipping and handling charges will be deducted from the product credit. If the error is ours, we will cover the shipping charges. 
If your shipment arrives and there are any missing parts, please contact us within 5 days of the receipt of the order. We will have the missing or replacement items shipped to you as quickly as possible. We will use the same shipping method you used for your original order.
You can also cancel unshipped orders by emailing us at support@phillipsperformance.com or contact our Customer Service team at
949-374-2750 to find out more about how to cancel your order.
 

Refunds

Once we have received and processed the returned item, we will notify you of your refund by email. Please allow about 15 business days from the date we receive your shipment for the processing of your shipment. The refund will be credited back to the account that was used for the original purchase. The actual shipping and handling charges will be deducted from the product credit. If the error is ours, we will cover the shipping charges. 

Step 1

Send an email to support@phillipsperformance.com to get a return authorization number

Step 2

Products must be returned in original packaging or plain unmarked cardboard box with appropriate packing support material
Print out RMA confirmation page and include it in the packaging
Clearly mark outside of box with RMA number
For your protection we highly recommend that you use an insured shipping service that provides delivery confirmation such as UPS / FedEx or US Mail.
Please send us an email with both the return authorization number and the package tracking number

PLEASE NOTE: NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. ALL SALES OF CUSTOMIZED ITEMS ARE FINAL AND NOT ELIGIBLE FOR RETURNS. IF THE ITEMS HAVE BEEN MODIFIED IN ANY MANNER OR PAINTED THEY CANNOT BE RETURNED. IN ALL RETURNS YOU ARE RESPONSIBLE FOR COMPLYING AND VERIFYING PROPER SHIPPING REQUIREMENTS FOR YOUR SELECTED CARRIER. 
Send the package to the following address:
Phillips Performance
26039 Acero Suite 102
Mission Viejo CA 92691 USA
 

PRIVACY POLICY


Phillip Performance is committed to protecting your privacy. All information we collect is to ensure secure ordering and to provide a more personalized shopping experience. If you have any concerns, comments or complaints, be sure to contact us at support@phillipsperformance.com or call 949-374-2750.

Information – how much do I have to give?
The only information we collect is that which is needed for secure ordering and customizing your shopping experience.

Just looking:

Although we do monitor and use IP addresses to measure our site traffic and to help provide a customized ordering experience. Your IP address is not connected or linked to your customer information.
If you are referred to us from another site, via a link, the website where you came from is captured. This is used to help us better promote our products in a cost effective manner.
We do monitor the type of browser you are using to ensure we optimize our site to match the browsers our customers are using
We do some tracking of pages you visit to help us provide a more personalized shopping experience so that we can continually meet our customer needs and desires.
I am ready to buy:
We collect only information relative to the ensuring we have necessary information to complete the transaction. Such as name, address and payment information. 

My private information?

We only collect personal information that is needed to process your order and for contacting you about your order. It is used exclusively for that purpose.

What about e-mail?

Phillips Performance does not send unsolicited e-mail. Please Note: Your customer support representative may occasionally send you promotional or updated product information. If you do would rather not see such e-mails, simply let your representative know.

Our Privacy Policy is designed to tell you how we collect and use any personal information (See definition below) so you as a customer can make an informed decision about visiting our site. We encourage you to read this statement before using our website or submitting any personal information to us. We do reserve the right to change the provisions of this Privacy Policy at any time. We will notify visitors these changes by posting a dated revised Privacy Policy. By entering our website with our Privacy policy posted, the posting of such changes or revised statement shall constitute your consent to any such changes. 

Third Party Providers:

We may establish a business to business relationship with other businesses whom we believe are trustworthy and who we believe have privacy practices that are similar to ours Shipping and fulfillment is something we may contract with Third-Party Providers to provide.

Third-Party Providers will only be provided with the information necessary for them to perform these services for Phillips Performance’s. We expect our Third Party Providers to use reasonable security procedures and practices appropriate to the nature of the information involved in order. This includes your Personal Information from unauthorized access, use or disclosure. Our Third-Party Providers are prohibited from using Personal Information other than as specified contracted service on behalf of Phillips Performance.

Compliance with Laws and Law Enforcement

Phillips Performance will cooperate with government and law enforcement officials and private entities to enforce and comply with the law. If required we may disclose Personal Information and any other information about you to government or law enforcement officials or private entities. If we believe it is appropriate or required in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of Phillips Performance or of any third party. This would be to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the federal or state laws.

Security

Phillips Performance acknowledges the importance of protecting confidentiality of your Personal Information. We employ reasonable measures designed to protect your information from disclosure or unauthorized access. However we do recognize that no data transmission over a network or Internet is 100% guaranteed secure. While we endevor to protect personal information transmitted on or through our website, we cannot and do not guarantee the full security of any information you may transmit on or through the website, and you do so at your own risk.

Use of the Site and Services

Our goal at Phillips Performance is to create a positive and safe enjoyable experience. To support this this goal, we exclude certain kinds of conduct that may interfere or be harmful to other customers or to Phillips Performance. When you use our Website or Services, you may not:
violate any governing law or regulation;
violate or infringe other people's intellectual property, privacy, publicity, or other legal rights;
transmit anything that is illegal, harassing, harmful to reputation, offensive, pornographic in nature, indecent, profane, indecent, hateful, racist, or otherwise objectionable;
send unsolicited or unauthorized commercial communications, such as spam;
upload / transmit / facilitate any malicious or unsolicited software;
impersonate or misrepresent your identity or affiliation someone other than yourself;
utilize any means to "scrape," "crawl," or "spider" any Web pages contained in the our Site (although Phillips Performance may allow operators of public search engines index materials from the Site for the sole purpose of creating publicly available searchable indices. This does not include caches or archives of such materials, and Phillips Performance reserves the right to revoke these exceptions either generally or in specific cases);
interfere with or disrupt the Site or Services